TABLE OF CONTENTS
1. Information We Collect
1.1 Information You Provide Directly
- Account Information: When you create an account, we may collect your email address, name, and other registration details
- Communication Data: When you contact our support team, we collect the information you provide
- Subscription Information: Payment and billing information processed through Apple App Store or Google Play Store
1.2 Information We Collect Automatically
- Device Information: Device type, operating system version, unique device identifiers, mobile network information
- Usage Data: How you interact with our App, features used, time spent in the App, crash reports, and performance data
- Technical Data: IP address, app version, browser type (if applicable), and technical logs
1.3 Information Processed Locally
Important: The following data is processed locally on your device and is not transmitted to our servers:
- Photos and Videos: Content analysis for organization and cleanup
- Contact Information: Analysis for duplicate detection and cleanup
- Calendar Events: Analysis for cleanup and organization
- File System Data: Storage usage analysis
1.4 AI and Machine Learning Data
Our App uses on-device machine learning models to analyze your content. This analysis happens locally and does not involve sending your personal content to our servers.
2. How We Use Your Information
2.1 Service Provision
- Provide and maintain our cleaning and optimization services
- Process and analyze your data locally to identify duplicates, similar content, and storage optimization opportunities
- Provide customer support and respond to your inquiries
- Process subscription payments and manage your account
2.2 Service Improvement
- Analyze usage patterns to improve our App features and performance
- Develop and train machine learning models (using aggregated, non-personal data)
- Conduct research and analytics to enhance user experience
- Debug and fix technical issues
2.3 Communication
- Send you important service announcements and updates
- Provide customer support responses
- Send marketing communications (only with your consent and with opt-out options)
2.4 Legal and Safety
- Comply with legal obligations and law enforcement requests
- Protect our rights and prevent fraud or abuse
- Enforce our Terms of Service
3. Information Sharing and Disclosure
3.1 No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3.2 Service Providers
We may share information with trusted service providers who assist us in operating our Service:
- Analytics Providers: For app performance and usage analytics (anonymized data only)
- Crash Reporting Services: For identifying and fixing technical issues
- Customer Support Platforms: For providing user support
- Payment Processors: Apple App Store and Google Play Store for subscription management
3.3 Legal Requirements
We may disclose your information if required by law, court order, or government regulation, or to protect our rights, safety, or the rights and safety of others.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Data Security
4.1 Security Measures
We implement appropriate technical and organizational security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Secure data storage and processing practices
4.2 Local Data Processing
Most of your sensitive personal data (photos, contacts, calendar events) is processed locally on your device, which provides an additional layer of security by minimizing data transmission.
4.3 Security Limitations
While we strive to protect your information, no method of transmission or storage is 100% secure. You acknowledge that you provide information at your own risk.
5. Data Retention
5.1 Account Data
We retain your account information and usage data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations.
5.2 Local Data
Data processed locally on your device remains under your control. You can delete this data at any time through your device settings or by uninstalling the App.
5.3 Anonymized Data
We may retain anonymized and aggregated data indefinitely for research and service improvement purposes.
6. Your Privacy Rights
6.1 Access and Control
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your account and associated data
- Opt-out of marketing communications
- Control app permissions through your device settings
6.2 Regional Rights
Depending on your location, you may have additional rights under applicable privacy laws:
EU/EEA Users (GDPR):
- Right to data portability
- Right to object to processing
- Right to restrict processing
- Right to lodge complaints with supervisory authorities
California Users (CCPA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of sale (note: we do not sell personal information)
- Right to non-discrimination
6.3 Exercising Your Rights
To exercise your privacy rights, contact us at mosstechltd@gmail.com. We will respond to your request within the timeframes required by applicable law.
7. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws through appropriate safeguards such as standard contractual clauses.
9. Third-Party Services
9.1 App Stores
Our App is distributed through Apple App Store and Google Play Store. These platforms have their own privacy policies and terms of service that apply to downloads, purchases, and account management.
9.2 Analytics and Crash Reporting
We may use third-party analytics and crash reporting services to improve our App. These services process anonymized or aggregated data and are bound by their own privacy policies.
9.3 Links to Other Services
Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these external services.
10. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting a notice in the App
- Sending an email notification (if you have provided an email address)
- Updating the "Effective Date" at the top of this policy
Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
11. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: mosstechltd@gmail.com
- Support: mosstechltd@gmail.com
- Address: FLAT/ROOM 1101D, 11/F., LIPPO SUN PLAZA, 28 CANTON ROAD, TSIM SHATSUI, KOWLOON, HONG KONG.
For data protection inquiries specific to EU/EEA residents, you may also contact our Data Protection Officer at: mosstechltd@gmail.com
This document was last updated on January 1, 2025